Outlook Address box sub folders gets me every time.
I have a user who keeps their contacts organised by sub folder. (I should explain that we don’t have exchange or sendmail locally, we let our ISP host our email). I don’t have a problem with that, infact it makes perfect sense to me.
The problem comes everytime I install a new machine for them or upgrade Office in this case. All their sub folders disappear. Well that is what they tell me, so I have a look and find all their contacts and sub folders just as I would expect. And this is where it gets me everytime. Thats not how they use their contacts. They fire up a new email and hit the to: button and up pops Outlook Address Book which has the look and feel of an after thought bolt on application. And in here there are no sub folders, just the main contacts folder.
I know I have fixed this before, and I know it is screamingly obvious but I can’t for the life of me remember how to fix it. After a bit of fruitless Googling I start clicking things and suddenly it all comes back to me.
Go to contacts directly in Outlook right click a sub folder and view it properties and in the Outlook Address Book tab, check the box that says “Show this folder as an e-mail Address Book” and hey presto they appear when the user clicks the To: button.
I guess I have a blind spot for this one and its probably screamingly obvious to most people, but it trips me up every time!