DarkMonkey - Lone IT Gun Slinger
I’ve worked in IT in one guise or another for 10 years and before that in the Electronics industy, but always seem to end up working for small companies where I am the ‘IT expert’ and end up supporting everything that has a more than an on/off switch and a temperature setting.
What does all that mean in the real world? Thats the question I am trying to answer with musings from my perspective.
To give you an example, I am currently working for a non IT company supporting the entire infrastructure, more or less on my own. The only support I have is a few support numbers for a few apps and some HP care packs.
Today I deployed Office 2007. Nothing too problematic there, it was only on 20 odd desktops. The problem came from a technophobe kicking off about training. I had sent round an email with links to on-line training and posted the same links to the company intranet (which is set as the default page in active directory). When reminded of this the user asked if I thought he ’sat on his ass all day’ as he ‘didn’t have the time’ to complete, at worst, 2 hours worth of training in a month.
Aparently he is worried about not being able to use the new version and is lashing out as a result. If only users put as much energy into embracing new technology as they do decrying it.
At least one user has praised the new version as being better than the old one!
Fingers crossed that it is universally accepted.